Pupsentry (hereinafter referred to as "Pupsentry" or "this product") is a software and hardware combination product provided by Shenzhen Huashi Anbang Technology Development Co., Ltd. (hereinafter referred to as "we" or "company").
Intelligent hardware equipment refers to Pupsentry intelligent hardware equipment (hereinafter referred to as "camera"), Pupsentry intelligent doorbell intelligent hardware equipment (hereinafter referred to as "doorbell"). Mobile phone client software refers to the APP (hereinafter referred to as "APP") that can manage the smart hardware device after being bound with the smart hardware device. You can view the real-time and historically recorded videos of smart hardware devices on the APP; at the same time, we also provide functions such as image and video event alarms, sound event alarms, and voice intercom through the APP.
Thank you very much for your trust in us. We are well aware of the importance of personal information to users, and we also know that providing effective protection for users' personal information is the cornerstone of the healthy and sustainable development of our business. Thank you for using and trusting our products and services! We are well aware that this trust is hard-won, and we will take corresponding security protection measures to protect your personal information in accordance with the industry's mature security standards, and make this trust stronger.
We hope to use this privacy policy (hereinafter referred to as "this policy") to explain to you how we collect, use, store, share and transfer your personal information and smart hardware device information when using PupsentryAPP to manage smart hardware devices, and We provide you with ways to access, update, delete and protect this information. Please read and understand this policy carefully before using the APP, and use our products or services after confirming your full understanding and consent. Once you start using Pupsentry's products and services, it means that you have fully understood and agreed to this policy, and agreed that we collect, use, store and share your relevant information in accordance with this policy. If you have any questions, comments or suggestions about the content of this policy, you can contact us through the various contact methods provided in this policy.
This privacy policy will help you understand the following:
1. How we collect and use your personal information
2. How do we store your personal information
3. How do we share, transfer and publicly disclose your personal information
4. How do we protect your personal information
5. Your right to manage personal information
6. Protection of Personal Information of Minors
Seven, the scope of application of the privacy policy
8. Changes and revisions to the privacy policy
9. How to contact us
10. Effectiveness of the Privacy Policy
(2) Realize additional functions of Pupsentry smart cameras
Additional functions refer to service functions other than core functions and third-party functions, and you need to choose to enable them. We will not collect your personal information for functions that you have not turned on. At the same time, you can turn off additional functions through the shutdown path mentioned below; after closing, we will no longer collect and use your personal information, and will not affect your use of the core functions of the APP.
1. Take screenshots and videos. This function allows you to take a screenshot of the video when you view the video recorded by the camera. You can view the screenshots and photos in the local "album" of your phone. Your screenshots and videos will be uploaded to the server for simultaneous viewing on different devices. We will not use your screenshots and video recordings elsewhere, nor will we share them with third parties.
2. Change monitoring. We will recognize the pictures recorded by smart hardware devices, realize the change monitoring reminder and the safety protection of the family and the family. You can view the abnormal monitoring and related videos that appeared in front of smart hardware devices (especially doorbells) in the last two days. At the same time, you can choose whether to turn on or off notification and monitoring in the camera settings.
3. Share smart hardware devices. You can use WeChat to share smart hardware devices and invite friends to share smart hardware devices by inviting your mobile phone number. When you share the QR code of your smart hardware device with your friends via WeChat, we will not obtain any information about your WeChat account. When you choose to invite friends through your mobile phone number, we need you to authorize us to obtain "contact permissions", so that you can select the contacts you want to share your smart hardware device with through the address book list. We only read your address book list locally for you to choose to share contacts. Your address book information will not be uploaded to the server, nor will it be shared with third parties. If you refuse to authorize, you will not be able to select a contact through the address book, but it does not affect your manual input of the contact's mobile phone number. We will encrypt your family’s mobile phone number and upload it to the server, so that you can invite friends to share smart hardware devices with your mobile phone number.
1. After the contact is invited, he can only view the real-time recording of the smart hardware device and all alarm message records at any time. You can manage the list of invited family members in "Settings -> Sharing".
4. Network speed monitoring. Ensure that your mobile phone and smart hardware device are connected to the same network, we will test the network speed of your mobile phone through the public interface of the mobile phone system, and feedback the test results to you, so that you can view and understand the network of the smart hardware device speed. In the process of implementing this function, we will not obtain any personal information about you, and you can choose to close the network and data in the camera settings.
5. 8. Purchase cloud video. Cloud video provides you with the function of watching and saving historical videos shot by smart hardware devices through the APP at any time. In order to use this function, you need to purchase cloud recording. When you choose to purchase and pay for cloud recording package services for smart hardware devices, you can use third-party payment methods (including WeChat, Alipay, and Apple Pay) to achieve payment. We only obtain the name of your purchased product, order number, order amount, and payment status to provide you with relevant cloud recording services. We will not obtain any information about the third payment account.
(3) Device permission call
In the process of providing services, the Pupsentry smart camera APP will call some device permissions of your mobile phone. The following are the business functions corresponding to the APP call permission, the purpose of the call permission, and the information you will be asked before the call permission.
You can choose to turn off some or all of the permissions in the device's settings function to refuse the APP to collect the corresponding personal information. In different devices, the permission display method and closing method may be different. For details, please refer to the instructions or guidelines of the device and system developer.
Please note that if you turn on any permission, you authorize us to collect and use relevant personal information to provide you with corresponding services. If you turn off any permission, you cancel the authorization. We will no longer continue to collect and use the corresponding permissions. The use of relevant personal information will also stop providing you with corresponding services. However, the operation of turning off your authority will not affect the collection and use of information previously based on your authorization.
Device permissions | Corresponding business function | Purpose of calling permissions | Whether to ask | Can users turn off permissions |
Phone permissions | core function | Used for risk control and ensuring operational safety | yes | yes |
Location permissions | core function | Get a list of WiFi networks in your location, and realize that smart hardware devices can connect to the WiFi network you choose | yes | yes |
Storage permissions | core function | Local storage of videos and images recorded by smart hardware devices in mobile phones | yes | yes |
Camera permissions | core function | Add a camera by scanning the QR code | yes | yes |
Microphone permissions | core function | Intercom | yes | yes |
(4) Improve our products and services
1. Product improvement and optimization. In order to continuously improve our products, eliminate and reduce product crashes, and provide you with better product features and services, we will obtain the following information of your mobile phone and the bound smart hardware device through the public interface of the mobile phone system: Mobile Identity Code (IMEI), Network Device Address (MAC), Operator, Mobile Phone Model, Mobile Phone System Version Number, System Number, System ID Number, Screen Resolution, Internet Type, APP Name, Version Number, Package Name , APP use time and frequency, APP crash log information. It is used to count the number of users of our products, analyze the usage of the products, troubleshoot the causes of crashes, and optimize product functions. This information does not involve information related to your personal identity.
2. Feedback and information. You can give us feedback or inquire about the problems you encounter in using the APP through the "My -> Help and Feedback -> I Want to Feedback" of the APP. When you feedback a question or make an inquiry, you need to provide your contact information (QQ number, mobile phone number), select the problem type, hardware type, detailed description of the problem and drawings. We will analyze the information mentioned in the previous paragraph to find the cause of the problem and try to solve the problem. The contact information you provide in your feedback comments will only be used by our customer service to communicate and feedback with you. We will not provide any third parties with the contact information you provide unless you have your explicit consent and clearly stipulated by law.
(5) Security
In order to improve the security of your use of the services provided by us and our affiliates and partners, protect your or other personal and property safety of you or the public from infringement, and better prevent phishing websites, fraud, network vulnerabilities, computer viruses, and network attacks , Network intrusion and other security risks, and more accurately identify violations of laws and regulations or Pupsentry-related agreements and rules. We may use or integrate your account information, smart hardware information, APP usage information, and information that our affiliated companies and partners have obtained your authorization or shared in accordance with the law for identity verification, detection and prevention of security incidents, and take necessary actions in accordance with the law. Records, audits, analysis, and disposal measures.
(6) Exceptions for obtaining authorization and consent
1. Related to national security and national defense security;
2. Related to public safety, public health, and major public interests;
3. Related to criminal investigation, prosecution, trial, and execution of judgments;
4. In order to protect the life, property and other major legal rights of the personal information subject or other individuals, but it is difficult to obtain your own consent;
5. The personal information collected is disclosed to the public by you yourself;
6. Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
7. Necessary for signing a contract according to your requirements;
8. It is necessary to maintain the safe and stable operation of the products or services provided, such as discovering and disposing of product or service failures;
9. Necessary for legal news reporting;
10. When it is necessary for academic research institutions to conduct statistical or academic research based on the public interest, and when they provide academic research or description results to the outside, they de-identify the personal information contained in the results;
11. Other circumstances stipulated by laws and regulations. .
How we store your personal information
The personal information we collect and generate within the territory of the People's Republic of China will be stored in the territory of the People's Republic of China and does not involve cross-border transmission.
In the future, if your relevant personal information undergoes cross-border data processing, if it is necessary to transmit relevant personal information collected in China to overseas institutions, we will implement it in accordance with laws, administrative regulations and relevant regulatory authorities. And before the cross-border data transmission, you will be asked for your consent and permission again, and then the data transmission will be carried out. At the same time, we ensure that the location and purpose of data transmission will be specified in the privacy policy, so that you can always know where your personal information is stored. At the same time, we will adopt corresponding encryption, anonymization and other technologies to ensure that your personal information is adequately protected during transmission.
We only store your personal information within the minimum period required for the purpose of this policy and within the time limit required by laws and regulations. In order to provide you with cloud recording services, the maximum storage time of videos captured by smart hardware on the server is based on the period of the package you purchased "cloud recording". When you no longer use cloud recording, related video files will not be stored on the server . If you stop using the APP or unbind the smart hardware, we will immediately stop collecting your personal information and anonymize the personal information you have provided to us within a reasonable period of time.
If we stop operating Pupsentry's products or services, we will promptly stop continuing to collect your personal information, notify you of the cessation of operations in the form of one-by-one delivery or announcement, and delete or anonymize the personal information we store handle.
3. How do we share, transfer, and publicly disclose your personal information
(1) Sharing
We will not share your personal information with any company, organization or individual, except in the following circumstances:
1. With your explicit consent, we will share your personal information with other parties.
2. We may share your personal information with external parties in accordance with laws and regulations, the need for litigation dispute resolution, or the requirements of administrative and judicial organs in accordance with the law.
3. To the extent permitted by laws and regulations, it is necessary to share your personal information in order to protect the interests, property or safety of Pupsentry, Pupsentry's affiliates or partners, you or other Pupsentry users, or the public from damage.
4. Sharing between affiliated companies: In the case of our affiliates providing services to you or to us, we may share your personal information with our affiliates. However, we only share necessary personal information, and the processing of your information by related parties is governed by this policy. If the affiliated company wants to change the purpose of processing your personal information, it will again seek your authorization and consent.
For companies, organizations and individuals with whom we share personal information, we will sign strict data protection agreements with them, requiring them to process personal information in accordance with our instructions, this policy and any other relevant confidentiality and security measures.
(2) Transfer
We will not transfer your personal information to any other companies, organizations or individuals, except in the following circumstances:
5. With the development of the company's business, we and our affiliated companies may conduct mergers, acquisitions, asset transfers or other similar transactions. If the relevant transaction involves the transfer of your personal information, we will require the new company, organization and individual that holds your personal information to continue to be bound by this policy, otherwise we will require the company, organization and individual to re-obtain your authorization and consent.
6. Meet the requirements of laws, regulations, legal procedures, or mandatory government requirements or judicial rulings.
7. Transfer with your explicit consent, that is, after obtaining your explicit consent, we will transfer your personal information that we have obtained to other parties.
(3) Disclosure
We will only publicly disclose your personal information under the following circumstances:
1. Your explicit consent has been obtained.
2. We may publicly disclose your personal information when required by law, legal procedures, litigation, or compulsory government departments.
3. To the extent permitted by laws and regulations, it is necessary to disclose your personal information in order to protect the interests, property or safety of Pupsentry, Pupsentry's affiliates or partners, you or other Pupsentry users or the public from damage.
4. Other circumstances stipulated by laws and regulations.
According to laws and regulations, sharing and transferring personal information that has been de-identified, and ensuring that the data recipient cannot restore and re-identify the subject of personal information does not belong to the external sharing, transfer, and public disclosure of personal information. Storage and processing will not need to notify you separately and obtain your consent.
4. How do we protect your personal information
We have adopted industry-standard security protection measures to protect the personal information you provide to prevent unauthorized access, public disclosure, use, modification, damage or loss of data. We will take all reasonable and feasible measures to protect your personal information.
1. We attach great importance to the security of your personal information and will strive to take reasonable security measures to protect your personal information. At present, Pupsentry has passed the information system security level test of the Ministry of Public Security for the record, and has been approved and issued by the public security department. National Information Security Level Protection Level 3 Certification". At the same time, Pupsentry has also passed the internationally authoritative ISO 27001 information security management system certification.
2. We deploy an access control mechanism on the server side, adopt the principle of minimum sufficient authorization for staff who may have access to your personal information, and regularly check the list of visitors and access records.
3. The server systems where we store your personal information are all security-hardened operating systems. We will conduct account auditing and monitoring of server operations. If an externally announced server operating system with security issues is found, Pupsentry will upgrade the server security as soon as possible to ensure the security of all Pupsentry server systems and applications.
4. We organize regular training on laws and regulations related to personal information protection for our staff to strengthen the staff's awareness of your personal privacy protection.
5. In the unfortunate event that our physical, technical or management protection measures are damaged, we will promptly activate emergency plans to prevent the expansion of security incidents, report to the national competent authority in accordance with the requirements of laws and regulations, and promptly adopt reasonable pushes, announcements, etc. , Effective ways to inform you of the basic situation, possible impact, measures that have been taken or measures to be taken, etc. of the security incident.
5. Your right to manage personal information
During your use of the APP, you can access and manage your personal information in the following ways:
(1) Access and correct your personal information
You can change your account name and account password in the App account settings.
(2) Delete your personal information
You have the right to request Pupsentry to delete your personal information when the following situations occur:
1. We have collected your personal information without asking for your explicit consent.
2. Our processing of your personal information violates the requirements of laws and regulations.
3. We have violated our agreement with you to use and process your personal information.
4. You have cancelled your Pupsentry account, uninstalled or no longer use our products (or services).
5. We stop providing services to you.
You can contact us to request the deletion of your personal information through the methods provided in section 9 of this privacy policy, and we will reply within 15 working days. When we delete your personal information from the server, we may not delete the corresponding data from the backup system immediately, but we will delete this information when the system updates the backup information.
(3) Cancel your personal account
You can log in to the App and enter account settings -> other account settings -> logout account. Log out of your Pupsentry account. Please note that if you choose to log out of your Pupsentry account, your Pupsentry account will be unavailable and related account information will be cleared. You will no longer be able to log in through your Pupsentry account and use Pupsentry product features and services (but it will not affect you Use services and functions that can be used without account login).
After you cancel your account, we will stop providing you with the corresponding products (or services), and delete or anonymize your personal information within 10 working days, except in cases where laws and regulations require us to save relevant information.
(4) Withdraw your consent or authorization
In the APP, you can withdraw your consent and authorization to us in the following ways.
(1) You can enter the authorization management interface of your Pupsentry smart camera authorization through the local "Settings->Application Settings->Pupsentry->Permission Management" of your mobile phone, and withdraw your authorization and consent to the Pupsentry smart camera APP.
(2) Through the specific closing path and method in the function description of the "1. How do we collect and use your personal information" module of this policy, close related functions or unbind smart hardware devices. Closing means withdrawing the authorization corresponding to the function.
Please understand that each business function requires some basic personal information to be completed (see the first section of this policy). After you withdraw your consent or authorization, we cannot continue to provide you with services corresponding to the withdrawal of your consent or authorization. The corresponding personal information will no longer be processed. However, your decision to withdraw your consent will not affect the previous processing of personal information based on your authorization.
(5) Responding to your above request
To ensure safety, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request. However, please understand that some of your information may not be accessible, modified, or deleted due to legal and regulatory requirements, information security, technical restrictions, and other reasons.
6. Protection of Personal Information of Minors
This product is not specifically designed for minors. Minors under the age of 18 need the consent and authorization of the minors themselves or their guardians when using this product. When children under the age of 14 use this product, their parents and other guardians need to read this policy, and children should seek the consent and guidance of their parents and other guardians before submitting personal information. If you are the parent or guardian of a child, when you have any questions about the personal information of the child under your guardianship, you can contact us through the contact information in Section 9 of this policy.
Seven, the scope of application of the privacy policy
This privacy policy only applies to Pupsentry App. Other products and services of Pupsentry will use the privacy policies of related products or services. In particular, it should be noted that this privacy policy does not apply to the following situations:
1. Embed Pupsentry products (or services) into third-party products (or services), and information collected by third-party products (or services).
2. Information collected by third-party services, advertisements, or other companies, organizations, or individuals connected to Pupsentry products (or services).
We hereby remind you that when you use third-party products and/or services, please carefully read the relevant user agreements and privacy policies shown to you by the third party, and keep and provide your personal information carefully.
8. Changes and revisions to the privacy policy
Our privacy policy may change. Without your explicit consent, we will not restrict your rights in accordance with this privacy policy.
For major changes to this privacy policy, we will also provide noticeable notifications (for example, when the APP is revised or upgraded, or you log in again, we will promptly notify you in the form of a pop-up window).
The major changes referred to in this policy include but are not limited to:
1. Our service model has undergone major changes. Such as the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.;
2. Significant changes have taken place in our control and other aspects. Such as owner changes caused by mergers and acquisitions, etc.;
3. Changes in the main objects of personal information sharing, transfer or public disclosure;
4. Your right to participate in the processing of personal information and how to exercise it has undergone major changes;
5. When our responsible department, contact information and complaint channels for handling personal information security change;
6. When the personal information security impact assessment report shows that there is a high risk.